Definitions

Client: any professional or natural person capable under Articles 1123 and following of the Civil Code, or legal entity, who visits the Site subject to these general conditions.
Services and Offerings: www.sylvarome.com provides Clients with:

Content: All elements constituting the information present on the Site, including texts – images – videos.

Client information: Hereinafter referred to as "Information(s)" which correspond to all personal data that may be held by www.sylvarome.com for the management of your account, customer relationship management, and for analysis and statistical purposes.

User: Internet user connecting to, using the aforementioned site.

Personal information: "Information that allows, in any form, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).

The terms "personal data", "data subject", "subcontractor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)

1. Presentation of the website.

Under Article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, it is specified to users of the website www.sylvarome.com the identity of the various stakeholders in the context of its realization and monitoring:

Owner : SASU SBTC-Com Share capital of 1000€ VAT number: FR53811232289 – C/O GUYA CALL Building Horizon – Box 7 – 4 Rue de l’Astrolabe 97354 Rémire - Montjoly
Publication manager : Sébastien BARRAFORT – support@sylvarome.com

The publication manager is a natural person or a legal entity.
Webmaster : Sébastien BARRAFORT – support@sylvarome.com

Host : Shopify – 151 O’Connor Street, Ground floor ON K2P 2L8 3040 OTTAWA – Phone : 1-613-241-2828
Data Protection Officer: Sébastien BARRAFORT – support@sylvarome.com

 

 

2. General terms of use of the site and the services offered.

The Site constitutes a work of the mind protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may not in any way reuse, assign, or exploit for their own account all or part of the elements or works of the Site.

The use of the site www.sylvarome.com implies full and unconditional acceptance of the general terms of use described below. These terms of use are subject to modification or completion at any time, and the users of the site www.sylvarome.com are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by www.sylvarome.com, which will then strive to communicate to users the dates and times of the intervention in advance. The website www.sylvarome.com is updated regularly. Similarly, the legal notices may be modified at any time: they nevertheless apply to the user, who is invited to refer to them as often as possible to be informed.

3. Description of the services provided.

The website www.sylvarome.com is intended to provide information regarding all the activities of the company. www.sylvarome.com strives to provide on the site www.sylvarome.com is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in updates, whether due to its own actions or those of third-party partners providing this information.

All information indicated on the site www.sylvarome.com are given for informational purposes and are subject to change. Moreover, the information on the site www.sylvarome.com are not exhaustive. They are provided subject to modifications made since their online publication.

4. Contractual limitations on technical data.

The site uses JavaScript technology. The website cannot be held responsible for material damages related to the use of the site. Furthermore, the user of the site agrees to access the site using recent hardware, free of viruses, and with an up-to-date next-generation browser.

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible durations, particularly for maintenance, improvement of its infrastructure, infrastructure failures, or if the Services generate traffic deemed abnormal.

www.sylvarome.com and the host will not be held responsible in the event of a malfunction of the Internet network, telephone lines, or computer and telephony equipment, particularly related to network congestion preventing access to the server.

5. Intellectual property and infringements.

www.sylvarome.com owns the intellectual property rights and holds the usage rights on all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, by any means or process used, is prohibited, unless prior written permission is obtained from: www.sylvarome.com.

Any unauthorized exploitation of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of liability.

www.sylvarome.com acts as the publisher of the site. www.sylvarome.com is responsible for the quality and accuracy of the content it publishes.

www.sylvarome.com will not be held responsible for direct and indirect damages caused to the user's equipment when accessing the website www.sylvarome.com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.

www.sylvarome.com will also not be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site www.sylvarome.com. Interactive spaces (the possibility to ask questions in the contact space) are available to users. www.sylvarome.com reserves the right to delete, without prior notice, any content posted in this space that would violate applicable legislation in France, particularly the provisions related to data protection. If applicable, www.sylvarome.com also reserves the possibility of holding the user civilly and/or criminally liable, particularly in the case of messages of a racist, insulting, defamatory, or pornographic nature, regardless of the medium used (text, photograph, etc.).

7. Management of personal data.

The Client is informed of the regulations regarding marketing communication, the law of June 21, 2014 for trust in the Digital Economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: n° 2016-679).

7.1 Data collection controllers

For the Personal Data collected in the context of creating the User's personal account and browsing the Site, the data controller is: Sébastien BARRAFORT. www.sylvarome.com is represented by Sébastien BARRAFORT, its legal representative

As the data controller of the data it collects, www.sylvarome.com commits to comply with the framework of the applicable legal provisions. It is the Client's responsibility to establish the purposes of its data processing, to provide its prospects and clients, based on the collection of their consents, with complete information on the processing of their personal data, and to maintain a register of processing that reflects reality. Each time www.sylvarome.com processes Personal Data, www.sylvarome.com takes all reasonable measures to ensure the accuracy and relevance of Personal Data in relation to the purposes for which www.sylvarome.com processes it.

7.2 Purpose of the collected data

www.sylvarome.com may process all or part of the data:

• to allow navigation on the Site and the management and traceability of the services and products ordered by the user: connection and usage data of the Site, billing, order history, etc.
• to prevent and combat computer fraud (spamming, hacking…): computer hardware used for navigation, IP address, password (hashed)
• to improve navigation on the Site: connection and usage data
• to conduct optional satisfaction surveys on  www.sylvarome.com : email address
• to conduct communication campaigns (sms, email): phone number, email address

www.sylvarome.com does not sell your personal data, which are therefore only used as necessary or for statistical and analytical purposes.

7.3 Right of access, rectification, and opposition

In accordance with the applicable European regulations, Users of www.sylvarome.com have the following rights:

• right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completeness of Users' data, right to lock or delete Users' personal data (article 17 of the GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or when their collection, use, communication, or storage is prohibited
• right to withdraw consent at any time (article 13-2c GDPR)
• right to restrict the processing of Users' data (Article 18 GDPR)
• right to object to the processing of Users' data (Article 21 GDPR)
• right to data portability for the data that Users have provided, when this data is subject to automated processing based on their consent or a contract (Article 20 GDPR)

·       right to determine the fate of Users' data after their death and to choose to whom www.sylvarome.com must communicate (or not) their data to a third party that they have previously designated

As soon as www.sylvarome.com becomes aware of the death of a User and in the absence of instructions from them, www.sylvarome.com commits to destroying its data, unless their retention proves necessary for evidential purposes or to comply with a legal obligation.

If the User wishes to know how www.sylvarome.com uses their Personal Data, requests to rectify them, or opposes their processing, the User can contact www.sylvarome.com in writing to the following address:

SBTC-Com – DPO, Sébastien BARRAFORT
C/O GUYA CALL Building Horizon – Box 7 – 4 Rue de l’Astrolabe 97354 Rémire - Montjoly.

In this case, the User must indicate the Personal Data they would like www.sylvarome.com corrects, updates, or deletes, by precisely identifying themselves with a copy of an identity document (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on www.sylvarome.com by law, particularly regarding the retention or archiving of documents. Finally, the Users of www.sylvarome.com can file a complaint with the supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data

www.sylvarome.com is prohibited from processing, hosting, or transferring the Information collected about its Clients to a country located outside the European Union or recognized as "inadequate" by the European Commission without prior notification to the client. However, www.sylvarome.com remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees in relation to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

www.sylvarome.com commits to taking all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client's Information comes to the knowledge of www.sylvarome.com, it must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, www.sylvarome.com does not collect any "sensitive data."

The User's Personal Data may be processed by subsidiaries of www.sylvarome.com and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main individuals likely to have access to the Users' data of www.sylvarome.com are mainly the agents of our customer service.

8. Incident Notification

Regardless of the efforts made, no method of transmission over the Internet and no electronic storage method is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of all issues related to the security of their account and providing them with all necessary information to help them meet their own regulatory reporting obligations.

No personal information of the site user www.sylvarome.com is not published without the user's knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only the hypothesis of the buyout of www.sylvarome.com and its rights would allow the transmission of said information to a potential buyer who would in turn be bound by the same obligation to retain and modify the data with respect to the site user. www.sylvarome.com.

Security

To ensure the security and confidentiality of Personal Data and Health Personal Data, www.sylvarome.com uses networks protected by standard devices such as firewalls, pseudonymization, encryption, and password.

When processing Personal Data, www.sylvarome.com takes all reasonable measures to protect them against any loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9. Hyperlinks "cookies" and internet tags ("tags")

The site www.sylvarome.com contains a number of hyperlinks to other sites, set up with the permission of www.sylvarome.com. However, www.sylvarome.com does not have the ability to verify the content of the sites thus visited, and will consequently assume no responsibility for this.

Unless you decide to disable cookies, you agree that the site may use them. You can disable these cookies at any time and free of charge from the deactivation options provided to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.

9.1. "COOKIES"

A "cookie" is a small piece of information sent to the User's browser and stored on the User's terminal (e.g., computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, as well as the date and time of access. Cookies cannot in any way damage the User's terminal.

www.sylvarome.com is likely to process the User's information regarding their visit to the Site, such as the pages viewed, the searches performed. This information allows www.sylvarome.com to improve the content of the Site, the User's browsing.

Cookies facilitate browsing and/or the provision of services offered by the Site, the User can configure their browser to allow them to decide whether or not to accept them so that Cookies are stored on the terminal or, conversely, that they are rejected, either systematically or according to their issuer. The User can also configure their browsing software so that the acceptance or refusal of Cookies is proposed to them on a case-by-case basis, before a Cookie is likely to be stored on their terminal. www.sylvarome.com informs the User that, in this case, some features of their browsing software may not be available.

If the User refuses the registration of Cookies on their terminal or browser, or if the User deletes those that are registered, the User is informed that their browsing and experience on the Site may be limited. This could also be the case when www.sylvarome.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings, or the country from which the terminal appears to be connected to the Internet.

If applicable, www.sylvarome.com disclaims all responsibility for the consequences related to the degraded operation of the Site and any services that may be offered by www.sylvarome.com, resulting (i) from the User's refusal of Cookies (ii) from the impossibility for www.sylvarome.com to record or consult the Cookies necessary for their operation due to the User's choice. For managing Cookies and the User's choices, the configuration of each browser is different. It is described in the help menu of the browser, which will allow the User to know how they can modify their preferences regarding Cookies.

At any time, the User can choose to express and modify their preferences regarding Cookies. www.sylvarome.com may also call upon the services of external providers to help collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin, and Google Plus displayed on the Site of www.sylvarome.com or in its mobile application and if the User has accepted the placement of cookies by continuing to browse the Website or the mobile application of www.sylvarome.com, Twitter, Facebook, Linkedin, and Google Plus may also place cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only placed on your devices if you consent by continuing to browse the Website or the mobile application of www.sylvarome.com. At any time, the User can nevertheless withdraw their consent to www.sylvarome.com places this type of cookies.

9.2. INTERNET TAGS ("TAGS")

www.sylvarome.com may occasionally use Internet tags (also called "tags", or action tags, pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and thus store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements allowing internet users to access the Site, and on the various pages of it.

This technology allows www.sylvarome.com evaluating visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the use of this Site by the User.

The external provider may collect information about visitors to the Site and other websites through these tags, compile reports on the activity of the Site for www.sylvarome.com, and provide other services related to its use and the Internet.

10. Applicable law and jurisdiction attribution.

Any dispute related to the use of the site www.sylvarome.com is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of CAYENNE